How do I setup AnswerHub's Slack Integration?
Best Answer
1) Go to https://hostname.slack.com/services/new/bot and register a new bot - give it a name similar to the name of your AnswerHub site
2) Install the Slack plugin
- Cloud Hosted: File a task-type ticket with your JIRA Service Desk account requesting for our team to install the Slack Integration plugin on your Production and/or staging site. (be sure to provide these links in the ticket details)
- On-premise: File a task-type ticket with your JIRA Service Desk account requesting for our team to send you the Slack Integration plugin jar file so that you can install it on your server.
- Once you have the jar file, copy the jar to the team hub.home/plugins/installed folder. It should then appear in your list of deactivated plugins in the admin of your community. You will need to enable the plugin before moving on to the next step.
3.1) Before you can send any messages to a channel besides #general, a user needs to invite the bot into that channel
4) New questions that have not been sent to moderation that match topics in the admin config (or default channel if no matches) will be sent to a slack Channel.
Additionally, our Aug. 2016 version of the Slack integration also supports mapping Spaces to channels instead of just topics. At the integration URL above, you can enter a Space ID (the numeric one, like 8 for the Default space) and map it to a slack channel. This version also contains the ability to have different notification templates for Questions, Ideas, and Knowledge Base articles. If you do not enter a template, the system will use its own internal default.
Hi thanks for the information!
I've tried following the steps and it didn't work for me. I managed to create a new bot, enter the API token, invite it to the channel but still when questions are posted on our community page it doesn't show in the Slack Channel.
I was thinking it might be because of the way we set-up the 'Topic To Channel List' as I'm not sure what it refers too. Right now it set to 'default = usersupport'.
Cheers,
Thomas
Hi @matt, any thoughts on the my question above? Cheers, Thomas
Hi there - sorry, I don't think I got your notification. This isnt a normal support channel Can you please file a ticket in our support portal or through your customer care representative? That said, in that topic mapping 'usersupport' needs to be slack channel. I'm presuming that's the case? In the support channel, please tell us the customer site and we'll check the logs to see if there's anything wrong there.
Hi @matt, thanks for your response. I'll file the ticket now.
